Anna Zagaglia

In the 90s, Isabella was eighteen and a star. 20 years later, she is still singing those same songs in small town bars with her son Bruno, playing guitar. It's because of him that her career stopped. At least it's what she tells herself.

The coming-back of a Bosnian studying-abroad girl leads to an unexpected discovery that will slowly erode family relationships.

It is 1993 when Bekir Hasanović exchanges a gold coin for the camera he will use to film everyday life in Srebrenica during the days of the war. The images he records with his improvised crew, called Dzon, Ben & Boys, give life to the unexpected portrait of a population lost, but able to maintain a proud connection with reality without giving up its typical humor. Ado, Bekir's son, starts from these images and from the pages of the diaries kept by his father to reconstruct, together with his mother Fatima, the image of his father and finally be able to know how he survived the Death March and the Srebrenica genocide.

This short movie takes place inside a peculiar Complaint Office, a setting out of this world, where anybody can lodge a complaint, even the most absurde ones. In the county office, two employees are surrounded by documents and folders, trying desperately to find the right solutions to the crazy claims they receive. As source of inspiration, a goldfish and a rabbit, who keep them company.